Why Application Maintenance and Support Services?
As an organization's business requirements change, it faces issues such as ongoing support, maintenance, and enhancement of its products and applications. At the same time, they offer a significant cost-cutting opportunity for worldwide businesses. Clients can manage complicated application portfolios more cost-effectively with managed services for comprehensive maintenance and support.
At this level, support requirements are as much about increasing productivity as they are about maintaining/improving service quality. Traditional SLA models track request-to-resolution data, but they no longer provide enterprises with enough actionable value.Next-generation support is going toward KPI settings that integrate development, testing, and support to track and improve results.