Technology Services

Application Maintenance

As the role of technology in business changes from business enabler to business transformer, the range and complexity of systems and the dependence on them will only increase. Today’s IT organizations must address the need for stability, performance and functionality across an ever-increasing range of legacy, hosted and proprietary systems – and to do so in a way that unlocks system potential without additional cost burdens. With a dedicated Support & Maintenance department, Prata has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions - both 3rd party and those developed by RationalTabs.

Ongoing support, maintenance and enhancement of an organization’s products and applications are challenges that every organization faces as its business requirements evolve. At the same time, they also present a strong potential for cost savings in global enterprises. Managed services for comprehensive maintenance and support services enable clients to economically manage complex application portfolios.

Why Application Maintenance and Support Services?

Ongoing support, maintenance and enhancement of an organization’s products and applications are challenges that every organization faces as its business requirements evolve. At the same time, they also present a strong potential for cost savings in global enterprises. Managed services for comprehensive maintenance and support services enable clients to economically manage complex application portfolios.

Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services. While classic SLA models track request-to-resolution metrics, they no longer provide enough actionable value to organizations. Next generation support is moving toward integrated development-test-support KPI environments designed to both track and improve results

How can RationalTabs help?

With a dedicated Support & Maintenance department, Prata has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions - both 3rd party and those developed by RationalTabs.

Throughout the entire application life-cycle we provide a range of services including:

  • Application Assessment and Audit (Architecture, Design, Performance)
  • Application Support: Incident Investigation, Troubleshooting, and Management
  • Application Maintenance: Problem Management and Root Cause Analysis
  • Release and Deployment Management integrated with Application Systems Management, Development and QA services
  • Preventive and Proactive Maintenance and Support
  • Application Transition and Consulting Services